Boost your profits, reduce returns friction, and elevate your brand experience with the only apparel ERP, clothing ERP, and fashion ERP that masters RMAs, returns, and credits for both wholesale and retail—all in one seamless apparel software and fashion software platform.

Rated Best RMA System for Fashion—8 Years in a Row

AIMS360 is proud to be rated the best RMA system for fashion and apparel for eight consecutive years. As the industry’s only best-in-class RMA solution specifically built for apparel and fashion, AIMS360 handles the unique needs of clothing returns—including returns by size—without the SKU separation issues common in generic ERP platforms.

Why does this matter? In most ERPs, if a customer buys a size small but returns a size medium (due to packing errors, exchanges, or common retail realities), your team is forced to manually search for and match the new SKU. This creates confusion, wasted time, and inventory headaches. AIMS360 apparel ERP streamlines the process: returns can be matched, authorized, and processed by size, color, and style with just a few clicks—no manual SKU lookups or workarounds required.

This means faster returns, fewer errors, and higher customer satisfaction for apparel and fashion brands.AIMS360’s fashion ERP and apparel software give your business true control and flexibility—proving why we’ve been recognized as the industry leader for nearly a decade.

Why Smart Returns Management Delivers Real ROI for Apparel Brands

Returns are no longer just a cost of doing business—they are a strategic touchpoint. Apparel brands, fashion brands, manufacturers, and clothing companies that manage RMAs and credits quickly, accurately, and transparently with advanced apparel ERP and fashion ERP solutions win bigger wholesale accounts, reduce costly errors, improve inventory turns, and foster loyalty with both retail buyers and consumers. AIMS360 apparel software doesn’t just support returns; it transforms them into a growth opportunity. Brands using AIMS360’s clothing ERP have seen real time savings, stronger inventory management, and fewer chargebacks—directly improving the bottom line.

Everything Fashion Brands Need: End-to-End Returns, RMAs & Credits in One Place

AIMS360 fashion software lets fashion brands and manufacturers easily create, track, and process every type of return, refund, or credit across all your sales channels. From B2B to direct-to-consumer, you get:

• Quick, intuitive RMA creation for any customer or order—including historical orders and “by style” entries for flexibility.
• Bulk Return Processing—handle high volumes with ease by creating and managing bulk returns in a single workflow, making it ideal for brands with large accounts or warehouse operations. This feature is a must-have for any modern apparel ERP or clothing ERP platform.
• Custom Return Reasons—track detailed reasons for every return (including sub-reasons), providing powerful insights into product quality, fit, or trends, and empowering better product development and customer service. AIMS360’s fashion ERP ensures every return is actionable data.
• Automated Inventory Updates—returned items are automatically checked back into inventory or moved into damage, repair, or inspection locations, ensuring accurate stock levels, less manual work, and real-time inventory visibility. This is real inventory management, fully integrated within your apparel software.
• Damage and Repair Management—not only can return damages be tracked in detail, but AIMS360 enables you to route returned or damaged goods directly to a dedicated repair or refurbishment area for assessment and repair before restocking or resale.
• Automated credit memo issuance—match credits to invoices or leave them unapplied for customer goodwill or future use, all built directly into your fashion ERP system.
• Batch processing & printing—generate dozens or hundreds of RMAs and credit memos at once, perfect for warehouse or large account teams using AIMS360 apparel ERP.
• Barcode scanning—receive returned items in seconds, minimize manual entry, and instantly update inventory in your clothing ERP.
• Real-time inventory control—inventory is only updated once credits are issued, protecting data integrity and eliminating overselling, a key benefit of fashion software.
• Support for discounts, damaged goods, partial credits, and even zero-dollar RMAs—ideal for returns without financial impact or warranty scenarios.
• Full audit trail and compliance—every action is logged, and RMAs can be canceled, voided, or reinstated as needed, giving peace of mind during audits or customer disputes.
• Seamless integration—connect returns with accounting, ERP, warehouse, e-commerce, and marketplace systems so nothing slips through the cracks, all through AIMS360 clothing software.

Types of Returns: Wholesale (B2B) and Retail (B2C)

Wholesale (B2B) Returns

Wholesale apparel returns typically involve selling partners such as department stores, boutiques, showrooms, and marketplace platforms. AIMS360 apparel ERP supports RMAs and credit memos for all B2B sales channels, including integration with major wholesale order platforms like NuOrder, JOOR, and FashionGo. Brands can authorize returns by invoice or by style, set custom date ranges for returns, apply reason codes, and issue partial or complete credits as needed. Batch print features allow your team to process high volumes of returns efficiently, and all inventory is automatically updated when credits are issued. Example B2B channels include:

• NuOrder
• JOOR
• FashionGo
• Department stores and boutiques (manual entry or EDI integration)
• Showrooms and agents

Retail (B2C) Returns

For direct-to-consumer (DTC) and retail returns, AIMS360 fashion ERP integrates seamlessly with leading e-commerce platforms and returns management solutions. Whether you sell via Shopify, BigCommerce, EDI dropship (including platforms like DSCO, Radial, and Mirakl), or your own web store, AIMS360 connects RMAs and returns to your entire fulfillment workflow. You can automate returns and refunds, sync inventory across all channels, and provide customers with a fast, reliable returns experience. The system also works with leading Shopify return platforms such as Loop Returns, ReturnGO, REDO, and SwapCommerce, as well as other B2C solutions. Example B2C channels include:

• Shopify
• BigCommerce
• EDI dropship (DSCO, Radial, Mirakl, department store portals)
• Custom web stores
• Shopify returns platforms: Loop Returns, ReturnGO, REDO, SwapCommerce

Step-by-Step: How Returns Work in AIMS360 Apparel ERP

1. Create a Return Authorization (RMA)

Open the RMA/Credit Memo module and create a new RMA by selecting the customer and specifying the goods to be returned. Choose between "by invoice" or "by style" to match the return to the original sale. Set the return window, select the return reason, and assign the warehouse where returned goods will be received—all tracked and managed within your clothing software.

2. Authorize and Process the Return

Authorize returns by editing quantities and confirming return details. The system supports both partial and full returns, and you can batch process multiple RMAs or credit memos at once for efficiency. If needed, set specific discount or tax rules to apply to the return using your apparel ERP platform.

3. Receive Goods and Update Inventory

When goods are returned, enter the quantities by size and condition (stock or damaged), or use barcode scanning to streamline entry. Returned items are not added back to inventory until the credit is issued, ensuring data integrity and preventing overselling—benefits only a fashion ERP can provide.

4. Issue Credit Memo or Refund

After verifying and receiving returned items, issue a credit memo directly from the RMA screen. Credits can be applied to the original invoice, used as unapplied credits, or refunded as needed—all tracked in your clothing ERP system.

5. Print, Track, and Audit

Batch print RMAs or credit memos for warehouse or customer reference, and maintain a full audit history for compliance and reporting. All actions are logged and inventory is updated in real time in your apparel software.

Damage, Repair, and Resale Routing

AIMS360 sets the industry standard among apparel ERP, clothing ERP, and fashion ERP systems for handling returns that involve damaged or unsellable goods. When a return is processed in AIMS360, items can be flagged as damaged and immediately routed within your fashion software workflow—either to a dedicated repair or refurbishment area, or held in a special damaged goods warehouse. This workflow gives you full control and traceability at every step.

Detailed damage tracking allows you to assess and categorize each item, capturing specifics on the type, reason, and extent of damage. Your team can then decide whether the item should be sent for repair, recycled, or written off, with every action logged for compliance and reporting.

AIMS360’s advanced repair workflow integration lets you seamlessly move damaged items through a repair or refurbishment queue. Clothing and fashion items are prioritized for repair, and once fixed, can be quickly reintroduced to sellable inventory—maximizing product lifecycle and reducing loss.

Real-time inventory management is at the core of AIMS360 apparel software. As soon as a returned item is marked as damaged, it is automatically tracked separately from regular inventory. This ensures you always know exactly what’s available for sale, what’s being repaired, and what’s been written off, helping eliminate costly inventory errors and preventing accidental resale of unsellable items.

Sustainability and profitability go hand-in-hand: by leveraging the full capabilities of AIMS360’s fashion ERP platform, brands and manufacturers can refurbish and resell repaired items, reduce waste, and improve margins. Whether you’re handling high volumes of returns or just want to ensure nothing is lost in the process, AIMS360’s clothing software gives you a true competitive advantage.

With these advanced damage, repair, and resale routing features built directly into the AIMS360 apparel ERP platform, your brand can achieve best-in-class returns management and set a new standard for efficiency and profitability in the fashion industry.

Advanced Tools for Today’s Fast-Paced Apparel Market

AIMS360 sets the standard for modern returns management:

• Bulk Returns—receive, process, and resolve large-scale returns efficiently with your fashion ERP.
• Customizable Return Reasons and Sub-Reasons—see the “why” behind every return, segment by season, product, or even individual customer, fully managed in your apparel ERP.
• Damage, Repair, and Resale Routing—automatically direct damaged goods to repair teams or refurbishment zones, ensuring nothing is lost and every unit is accounted for in your clothing software.
• Automated Inventory Flow—as soon as a return is received and processed, inventory is instantly updated, minimizing out-of-stock and overselling risks.
• Dynamic views & reporting—sort and filter by style, color, size, customer PO, and more for total operational visibility in your apparel ERP and fashion software platform.

Proven ROI and Strategic Advantages

• Eliminate overselling and prevent chargebacks by keeping inventory, returns, and credits in perfect sync with your apparel ERP.
• Faster returns = faster restocks and resale, reducing deadstock and improving cash flow with fashion ERP automation.
• Lower labor costs by automating manual returns processes—batch printing, scanning, and integration save hours every week.
• Higher customer satisfaction for both B2B and D2C—get buyers and shoppers back to shopping instead of waiting for credits.
• Audit-ready and fully compliant—never scramble for paperwork or tracking when the auditors or partners call, thanks to your clothing ERP.

Voiding, Cancelling, and Reinstating Returns

The AIMS360 apparel ERP makes it easy to void credit memos created from an RMA if a correction is needed, cancel RMAs entered in error, or reinstate canceled returns. Inventory and credits are automatically adjusted so your financial and stock data stay accurate at all times, all from your fashion ERP dashboard.

Integration with Your Apparel Business

AIMS360 is designed to connect with your accounting, ERP, warehouse, and e-commerce platforms. This ensures your returns, credits, and inventory always stay in sync—minimizing manual errors and saving valuable time. Whether you operate on Shopify, BigCommerce, NuOrder, JOOR, EDI dropship (with platforms like DSCO, Radial, Mirakl), or custom solutions, you can manage all returns in a single hub through your apparel ERP and clothing software.

Real-Time Demo & Next Steps

AIMS360 isn’t just an ERP—it’s your competitive advantage in the fast-changing apparel world. Imagine a single dashboard for every return, RMA, and credit, fully integrated with your warehouse, e-commerce, accounting, and every sales channel—all in your fashion ERP. Don’t let returns slow you down. Schedule a live demo and see why AIMS360 is trusted by the best in the business—from global brands to fast-growing fashion startups.

Frequently Asked Questions (FAQ)

Can I process returns for both wholesale and retail customers in AIMS360 apparel ERP?
Yes, AIMS360 supports B2B and B2C returns, including integration with major wholesale, marketplace, and D2C platforms.

Does AIMS360 support barcode scanning for returns in its fashion ERP?
Yes. Use barcode scanners for quick receiving and to instantly update returned quantities and inventory.

How are credits and refunds handled in the apparel software?
Credits can be matched to invoices, held unapplied, or refunded, with real-time updates to inventory and accounting.

What happens if a return is entered incorrectly?
RMAs and credits can be voided, canceled, or reinstated instantly—keeping your records and inventory accurate.

Does it support returns with discounts, damages, or tax rules?
Yes. Apply discounts, process damages, and handle tax calculations automatically—including Shopify/D2C orders.

Can I see which items are being returned and why?
Absolutely. Use custom reason codes, item conditions, and full reporting for total return insights.

What happens if a customer returns the wrong size (for example, orders a small and returns a medium)? How does AIMS360 handle this?
Unlike traditional ERPs that require tedious manual SKU lookups and adjustments when a returned item is a different size than the one purchased, AIMS360 apparel ERP streamlines the entire process. Returns are managed by style, color, and size within the system. If the returned item is a different size, your team can easily update the RMA in just a few clicks—no need to search for or match SKUs manually. AIMS360 automatically adjusts inventory and credit memos accordingly, saving time and eliminating errors. This unique capability makes returns hassle-free for your warehouse and accounting teams, while ensuring accurate stock and faster credits for your customers.

Is AIMS360 right for my business?
If you sell apparel wholesale, D2C, or both—and want the most efficient, accurate, and integrated returns workflow, AIMS360 is the apparel ERP and fashion software industry standard.

Ready to See the Difference?

Centralize every return, boost your bottom line, and elevate your buyer and customer experience with AIMS360 apparel ERP, clothing ERP, and fashion ERP. Request a live demo now and discover why we’re the apparel industry’s favorite ERP and the best apparel software in the market.

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