Why Most Business Software Fails in Practice

Even the most robust enterprise platforms often miss the mark. They might check all the functional boxes—but in practice, they’re:

• Too rigid
• Too complex
• Not aligned with how users actually work

What happens next?
Users fall back on spreadsheets, Google Sheets, or third-party tools just to make up the difference. They don’t do this because they want to—they do it because the software didn’t meet them where they are.

📉 According to Standish Group’s CHAOS Report, only 31% of IT projects succeed, while 50% are challenged and 19% fail completely. Much of this stems from poor user alignment.

This Isn’t Just a UX Problem. It’s a Structural One.

A clunky interface is just a symptom.

The real problem lies deeper—in how most enterprise software is developed:

• Too many assumptions
• Too little empathy
• Not enough exposure to the actual workflows

This leads to tools that serve architecture diagrams better than they serve real humans.

And that gap? It gets expensive—fast.
According to the Nielsen Norman Group, investing $1 in UX design saves $10 in development and $100 in post-launch fixes. That’s not just usability—that’s ROI.

What AIMS360 Does Differently

At AIMS360, we’ve taken a different approach to enterprise software development—especially for the fashion and apparel industry.

Instead of designing in a vacuum, our developers:

• Visit customer sites
• Observe day-to-day workflows
• Ask questions like:
  • “What’s actually happening here?”
  • “Why do you do it this way?”

This context-driven approach helps our team build with a clear understanding of pain points, priorities, and processes that matter.

We don’t just ship features—we design solutions grounded in reality.

The Payoff: Adoption, Efficiency, and Real Value

When developers see the full picture:

• They build faster
• Solve more relevant problems
• And create software that integrates seamlessly into the user’s world

Instead of workarounds, you get workflows.
Instead of frustration, you get focus.
And instead of shelfware, you get software that delivers ROI from day one.

Conclusion

The next generation of business software won’t be built from behind a desk.
It’ll be shaped in the field—through observation, empathy, and a deep respect for the end user’s reality.

That’s how we work at AIMS360.
And it’s why our customers don’t have to work around our platform—they work with it.

CTA: Ready to Replace Workarounds with Real Workflows?

Let’s talk about how AIMS360 can help.

Book a demo →

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