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Updated November 4, 2026. First published February 4, 2025. Figures below are the ones AIMS360 publishes on its technology, security and pricing pages.
AIMS360 runs on Microsoft Azure, watched continuously by Azure Monitor with active threat detection. The operating uptime figure has been 99.99 percent, and the signed service level agreement commits to commercially reasonable efforts at 100 percent availability, with service credits if availability falls below 99 percent in a month. Maintenance runs at night.
When something does go wrong, 24/7 emergency support averages under 15 minutes to respond and regular support under 2 hours, and emergency fixes typically reach your account in about three hours. Backups run continuously with 35 days of point in time recovery, replicated to a second region. The same platform runs order management, production tracking, bills of materials, inventory and EDI for apparel wholesale brands.
What reliable should mean in an ERP
Every vendor says reliable. Ask for numbers that can be checked, and ask for the contract terms separately from the track record.
| Measure | What to ask any vendor | AIMS360 |
|---|---|---|
| Operating uptime | What has the system delivered? | 99.99 percent |
| Contracted availability | What does the SLA commit to, and what are the credits? | Commercially reasonable efforts at 100 percent; credits below 99 percent in a billing month |
| Maintenance | Does it happen in working hours? | At night, off hours, and not counted against uptime |
| Emergency support | Who answers at 2 a.m., and how fast? | 24/7, under 15 minutes average response |
| Regular support | How long for a normal ticket? | Under 2 hours average response, included in every plan |
| Emergency fixes | How long until a fix is live? | Typically about three hours, from one codebase |
| Recovery | How far back, and to what point? | Any minute in the last 35 days, replicated to a second region |
Why do the support numbers matter as much as uptime? Because in apparel the costly failures are rarely a server. They are an EDI file a retailer rejected the night before a ship window, a Shopify sync stopped on the first day of a sale, or nobody able to print labels while a truck waits. What counts as an emergency is spelled out: the system is inaccessible, nobody can print or log in, or an automated process such as the Shopify or 3PL feed has stopped.
Real-time monitoring and redundancy
Azure Monitor watches the environment and alerts on unusual activity. Underneath, Azure regions are built from availability zones, physically separate data centers with their own power, cooling and networking, and Microsoft pairs regions so a regional event has somewhere to fail over to. Your data is held in multiple copies at the primary data center and replicated to a second, geographically separate one. AIMS360 runs in two US regions, East US in Virginia and West US in California, and each company is assigned to one. More on the Anywhere Cloud page.
Scaling for peak season
Apparel load is seasonal: market week, pre-book deadlines, holiday drops. An installed server has to be sized for the peak and then sits idle. Cloud capacity absorbs it. On AIMS360, one customer has processed more than 1.2 million Shopify orders in a single day, and more than $45 billion in orders have run through the platform across every channel. Growing past a few people means adding logins, roles, warehouses or a 3PL, not a new system.
IT security
- Firewalls: Azure Firewall at the network layer and Azure Web Application Firewall at the application layer.
- Encryption: at rest with Transparent Data Encryption in Azure SQL using AES-256, in transit with TLS, and column level for sensitive fields.
- Payments: tokenized, so cardholder data never reaches AIMS360.
- Access: role based permissions, a change log on key records, and idle sessions disconnected after an hour.
- Audit reports: Microsoft's SOC 1, SOC 2 Type 2, ISO 27001 and PCI DSS reports cover Azure, and a SOC 2 audit report for AIMS360 is available per account.
Full detail is on ERP data security.
What AIMS360 runs for apparel wholesale brands
| Area | What it covers |
|---|---|
| Order management | Wholesale, rep, EDI, Shopify and marketplace orders in one order book, with allocation by your rules |
| Production tracking | Units by stage, by style, color and size, with estimated and actual dates by vendor |
| Bill of materials | Fabric, trim and labor by style, with manufactured or importer costing |
| Inventory and WMS | Style, color and size stock across warehouses, with Runway scanning |
| EDI | Built-in EDI with 350+ retailers, on the same stock record |
Frequently asked questions
What uptime does AIMS360 deliver?
The AIMS360 operating figure has been 99.99 percent. The signed SLA commits to commercially reasonable efforts at 100 percent availability and defines service credits if availability falls below 99 percent in a billing month. Maintenance runs at night and is excluded.
How fast does AIMS360 support respond?
24/7 emergency support averages under 15 minutes to respond, and regular support averages under 2 hours. Support is free and unlimited on every plan.
Does AIMS360 offer real-time monitoring?
Yes. AIMS360 runs on Microsoft Azure with Azure Monitor watching the environment continuously and alerting on unusual activity, alongside network and application firewalls.
How does AIMS360 handle IT security?
Azure Firewall and a web application firewall, encryption at rest with AES-256 and in transit with TLS, column level encryption for sensitive fields, tokenized payments, role based access and a change log. A SOC 2 audit report for AIMS360 is available per account.
Can AIMS360 scale for peak season?
Yes. It runs on Azure capacity rather than a server sized for the peak. One AIMS360 customer has processed more than 1.2 million Shopify orders in a single day on the platform.
Does AIMS360 handle order management, production tracking and BOMs?
Yes. Orders from every channel post to one order book, production is tracked by stage at style, color and size, and each style carries a bill of materials with fabric, trim and labor and its costing.
Related reading
Updated November 4, 2026 by the AIMS360 team against AIMS360's published technology, hosting, security and pricing pages. Microsoft Azure is a trademark of Microsoft.
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