Native HSN EDI inside AIMS360 for warehouse and drop ship orders: purchase orders in, drop ship through CommerceHub with UPS and USPS tracking captured, returns reported on the 812, and one stock record behind both.
HSN is the TV and online shopping network owned by QVC Group, run from West Chester, Pennsylvania since its St. Petersburg campus closed in 2025. Brands sell to it two ways: purchase orders into HSN's warehouse, and drop ship orders through CommerceHub. AIMS360 runs both inside your ERP, from the same stock.
Yes. HSN is a live AIMS360 EDI trading partner for warehouse orders and for HSN drop ship. Drop ship orders come through CommerceHub, now part of Rithum, which QVC Group named its drop ship provider for HSN and QVC. AIMS360 imports each order, captures both tracking numbers on a SurePost parcel, and sends returns back on the EDI 812.
HSN keeps its own vendor portal and EDI specifications, separate from QVC. In AIMS360 they are separate trading partners, so do not copy a QVC setup and change the name. Both draw on one stock record, so a unit sold on air is not offered twice.
Two ways an HSN order reaches you, both in AIMS360.
| Warehouse orders | Drop ship | |
|---|---|---|
| What it is | Bulk purchase orders into an HSN fulfillment location. | HSN sells it, you ship it to the shopper. |
| How orders arrive | The 850, imported as a sales order by UPC. | The 850 through CommerceHub, with the shopper's address. |
| What goes back | The 856 built from the packed cartons and the 810, per the HSN guide. | The ship confirmation with tracking, and the documents the HSN drop ship guide lists. |
| Availability | Allocated from the same stock record. | The 846 from what is left after warehouse POs are allocated. |
| Returns | Per the HSN vendor guide. | Reported on the EDI 812, built from the original order. |
The HSN vendor guide and drop ship guide set the exact documents. QVC drop ship, for example, carries the invoice number in the 856 instead of sending an 810, so check the HSN guide rather than assuming it matches QVC or a department store.
The details that trip up brands on their first HSN drop ship orders.
On UPS SurePost, where UPS hands the parcel to the Postal Service, each carton has a UPS and a USPS tracking number. AIMS360 carries the USPS number to the PRO field automatically, so neither is typed.
CommerceHub drop ship orders carry HSN's billing details. AIMS360 keeps them as an order note rather than changing the bill-to, so a factor still sees the right customer.
A drop ship return is sent on an EDI 812 built from the original 850, with the RMA or credit memo number from AIMS360, a reason from HSN's approved list and a quantity no higher than the order.
Warehouse POs and drop ship draw on one stock record, so the drop ship feed shows what is left after the airdate order is allocated.
The 812 refund amount is controlled by HSN's system, so the return carries the retail price or 0.00, as HSN instructs. Return reasons come from your HSN partner guide.
Our EDI team runs this with you.
HSN issues the vendor number. Get the current vendor guide and the drop ship guide from HSN and send both to our EDI team.
Set up the warehouse account and the drop ship account on their own trading partners, with ship via, terms and FOB from the guides.
Map the carrier service codes on HSN drop ship orders to your ship via codes, UPS SurePost first, so both tracking numbers land where they belong.
Run the CommerceHub test scenarios and a warehouse PO through testing, then watch the first live orders, the first return and the first payment.
Yes. HSN is a live AIMS360 EDI trading partner for warehouse orders and drop ship. Drop ship orders come through CommerceHub, and both programs draw on one stock record.
HSN sells the item and you ship it to the shopper. Orders come through CommerceHub, now part of Rithum, which QVC Group named its drop ship provider for QVC and HSN. AIMS360 imports the order, ships it and sends the documents your HSN drop ship guide lists.
On an EDI 812 built from the original purchase order, with the RMA or credit memo number from AIMS360, a reason from HSN's approved list and the quantity returned. HSN's system controls the refund amount.
On UPS SurePost, UPS hands the parcel to the Postal Service for delivery, so there is a UPS number and a USPS number. AIMS360 carries the USPS number to the PRO field automatically.
No. Both belong to QVC Group, but HSN keeps its own vendor portal and EDI specifications. In AIMS360 they are separate trading partners on one stock record.
QVC Group, formerly Qurate Retail Group. In January 2025 it announced it would close HSN's St. Petersburg, Florida campus and consolidate HSN into QVC's operation in West Chester, Pennsylvania. The HSN brand continues.
No. EDI is built into AIMS360 as a licensed add-on with unlimited transactions and a trading partner line per retailer, and AIMS360 connects to CommerceHub for drop ship. See pricing.
See an HSN drop ship order come through CommerceHub, ship with both tracking numbers and come back as an 812 return, on a demo built around your products.
