AIMS360 sends its email, such as invoices, order confirmations and reports, through SendGrid. Brands with their own domain can connect their own SendGrid account, so email goes out from their address with delivery detail in SendGrid.
AIMS360 sends its email through SendGrid: invoices, order confirmations, reports, anything you email from a form. Out of the box it uses AIMS360's SendGrid service. Brands with their own email domain can connect their own SendGrid account instead, and send from their own address with delivery detail they can see.
Yes. AIMS360 uses SendGrid for all the email it sends. By default, email goes out from an AIMS360 address with your display name and your reply-to address, so customers reply to you. That works fine for brands on Gmail or other general email services.
If you have your own domain, you can sign up for your own SendGrid account and connect it in System Settings on the Email/SMTP tab. Email then goes out from your own address, and SendGrid shows you why a message did not reach someone. Marketing campaigns belong in a marketing tool such as Klaviyo.
Most brands start on the default. Brands with their own domain usually move to their own account.
| AIMS360 SendGrid (default) | Your own SendGrid account | |
|---|---|---|
| From address | An AIMS360 sending address, with your display name | Your own address on your domain |
| Replies go to | The reply-to you set: a company mailbox, or the sender | Your address |
| Delivery detail | Status shown in the AIMS360 email log for automated invoice email | SendGrid's own activity and delivery detail, plus the AIMS360 log |
| Domain authentication | Not needed | Done in SendGrid for your domain, with SendGrid's deliverability guidance |
| Account and limits | AIMS360's SendGrid service. If sending fails, contact AIMS360 support. | Your SendGrid plan. If the plan quota is used up or billing lapses, sending fails. |
Invoices can email on creation, one at a time or in a batch, to the contacts you choose on each customer, with a pay your invoice link. See automated invoicing.
Confirmations can email automatically when the order is created, using a subject and body template with keywords that fill in names and numbers.
Email a confirmation, invoice or report from its screen. The address book covers customers, contacts, vendors, reps and staff.
Admins can see who sent each email, from and to which addresses, when and with what subject. Automated invoice email also shows a delivery status.
SendGrid's SMTP relay uses the host smtp.sendgrid.net on port 587, with apikey as the login name.
Under Setup, Company Settings, Email tab, set the default reply-to address. Automated emails will not send without it.
When setting up each AIMS360 login, choose the company reply-to address or the person's own email.
Only if you want to send from your own domain. Authenticate your domain in SendGrid.
In SendGrid, create an API key with at least Mail permissions.
Under System Settings, Email/SMTP tab, choose to configure your own SendGrid SMTP. Enter apikey as the login name and the API key as the password.
Email an invoice to yourself and check the from address, the reply-to and the entry in SendGrid.
Yes. AIMS360 sends all its email through SendGrid, either AIMS360's own SendGrid service or your own SendGrid account connected in System Settings.
By default, an AIMS360 sending address with your display name and your reply-to address. Connect your own SendGrid account to send from your own domain.
No. It is optional. It is worth it if you have your own domain and want email from your address, domain authentication and delivery detail in SendGrid.
Create a SendGrid API key with Mail permissions. In AIMS360, under System Settings, Email/SMTP, choose to configure your own SendGrid SMTP and enter apikey as the login name and the key as the password.
Usually the SendGrid account has used its quota or has a billing issue. Check the account with SendGrid. If you are on AIMS360's default service, contact AIMS360 support.
Yes. Invoices and order confirmations can send on creation, to the contacts you choose per customer, with a pay your invoice link on invoices. A default company email must be set.
No. AIMS360 email is set up for business email such as invoices and confirmations. Campaigns and flows belong in a marketing tool like Klaviyo.
We will show an invoice emailing on creation, from your address, with a pay link, on a demo built around your customers.
