Swap is a commerce operations platform for direct to consumer brands, covering returns, shipping and cross-border. AIMS360 lists Swap among the returns platforms it connects to. The scope for your account is confirmed during implementation.
Swap runs returns, shipping and cross-border selling for direct to consumer brands. AIMS360 is the system the returned item comes back into: the RMA, the receiving by style, color and size, the restock and the credit. This page covers how the two fit and what to settle before your first Swap return.
Yes. AIMS360 lists Swap Commerce among the returns platforms it connects to, alongside Loop, ReturnGO and Redo. Swap runs the shopper's return and the label. AIMS360 holds the return authorization, receives the goods by style, color and size, restocks them and raises the credit.
The exact handoff for your account, such as when the RMA opens, where the refund is issued and which system restocks, is set during implementation. Settle it with the AIMS360 team before your first Swap return, the same way brands do for the other returns platforms.
Described from Swap's own published material. Confirm current products with Swap.
Swap describes itself as one system for global selling, returns and tax. It was founded in 2022 by Sam Atkinson and Zach Bailet.
A returns product built to turn returns into exchanges and store credit, with return labels and protection funded at checkout.
Swap Global adds duties paid shipping, tax remittance and customs clearance, and its Ship product covers multi-carrier rates and labels.
The returned unit comes back into the stock record every channel sells from, with the credit in receivables and the reason against the style.
Every returns platform answers these differently. The Loop, ReturnGO and Redo pages show how each one works with AIMS360, which makes a useful checklist for Swap.
| Question to settle | How the other platforms do it |
|---|---|
| When does the AIMS360 RMA open? | Loop and Redo open it when the shopper submits. ReturnGO opens it when you approve the return. |
| Who restocks? | AIMS360, on all three. Restocking is left off in the returns app so stock moves once. |
| Where is the refund issued? | Loop refunds from the RMA credit. Redo refunds in Shopify after the credit memo. ReturnGO refunds in ReturnGO. |
| How is the open credit cleared? | An A/R adjustment, or applying the credit to an exchange invoice, through receivables. |
| Where is an exchange order created? | ReturnGO and Redo create it in Shopify, and it imports into AIMS360 like any Shopify order. |
Configure Swap returns with your policies, return reasons and resolution options.
Agree the handoff for your account: when the RMA opens, who refunds, who restocks and how exchanges come back.
The other returns integrations use a dedicated AIMS360 login, a default receiving warehouse and a return reason, so returns are easy to find. Agree the same for Swap.
If AIMS360 restocks, the returns app should not, or the item is counted twice.
Run one of each end to end, through receiving, the credit and receivables, before you switch it on for every order.
Yes. AIMS360 lists Swap among the returns platforms it connects to. The scope for your account, such as when the RMA opens and who refunds, is confirmed during implementation.
A commerce operations platform for direct to consumer brands covering returns and exchanges, shipping, cross-border duties and tax, founded in 2022 by Sam Atkinson and Zach Bailet.
In AIMS360, against a return authorization, by style, color and size, to sellable stock or to damages, at your warehouse or 3PL.
If AIMS360 handles the restock, no. Stock should change in one place, which is how every returns platform connected to AIMS360 is set up.
That depends on the setup agreed at implementation. The AIMS360 credit then sits on the customer account until it is cleared through accounts receivable.
Swap says it handles cross-border returns and refunds, including duties. AIMS360 receives the goods and holds the credit on the customer account.
Loop, ReturnGO, Redo and Swap Commerce. See all returns integrations.
Bring your return policy and one recent return. We will show where it lands in AIMS360 and what to settle before go-live.
