Reps write wholesale orders on an iPad in front of the buyer, in the showroom, on the road or at a show. Offline when the signal goes, and no re-keying when it comes back.
RemoteLink is the AIMS360 iPad app your reps use to write wholesale orders in the showroom, on the road and in a trade show booth. It is a feature of the ERP rather than a connector into one, so a finished order lands on the same master stock record as your EDI, DTC and B2B business.
A sales rep order entry app is what a wholesale rep uses to write an order in front of a buyer. The line sits on screen with images, sizes, colors and what is open to sell, the rep keys quantities, takes a signature, and the order goes back into the company system without anyone typing it a second time.
In apparel it also has to survive the size and color grid, prepacks, seasons and divisions. That is where ordering apps built for general distribution start to strain, because a single style is not one line item, it is a matrix.
AIMS360 calls its version RemoteLink. Older help articles and long-time customers call it ROE, short for Remote Order Entry. Same product. It runs on iPad and on Apple silicon Macs, it keeps working with the wifi off, and it is part of AIMS360 rather than a separate service you connect to.
Four moves, and the third one is where apparel gets particular.
The rep taps New Order, picks the customer, confirms season and division, then builds the line from a Collection you merchandised in AIMS360, from a style number search, or by scanning a barcode. Availability shows across the size run against your open to sell template, quantities go in on the grid, and the cart carries bill to, ship to, terms, PO, commissions, deposits and notes. Sign and Confirm captures the buyer signature and the order is marked ready to upload.
An existing account, or a brand new one if you have allowed it. Season and division are confirmed on the way in, and from version 23.02.06 the division can restrict which styles the rep is allowed to add to that order.
Browse Collections with style and color images, search a style number, or scan. View Availability opens the size run with what is open to sell, and prepacks display according to your settings.
Quantities go in across the size grid, style by style. Line notes, a price edit and a discretionary discount are all available where the rep has permission for them.
Bill to, ship to, ship via, terms, customer PO, start and completion dates, commissions and deposits. Sign and Confirm takes the buyer signature, then print or email the confirmation.
| What a RemoteLink order carries | Detail |
|---|---|
| Size and color grid | Quantities per size against the open to sell template, style color by style color. |
| Prepacks | Displayed per style. When sizes fall short for the requested date, the app names them and suggests a prepack that fits. |
| Season and division | Required from version 23.02.06. A division set on the order limits which styles can be added, with year-round styles as the exception. |
| Customer PO, terms, ship via | Set on the Additional Info tab, alongside factor and notes. |
| Start and completion dates | Prompted per order, or defaulted to start plus 30 days, or to the furthest availability date across the styles on the order. |
| Special instructions | Added in version 24.05.24. |
| Commissions | Defaults to the signed in rep. Split commission and orders written on another rep's behalf are permission gated. |
| Line notes | Per style and color, and printable on the confirmation so nothing gets lost between the booth and the warehouse. |
| Splits | By season, division, year, start date or cancel date, or manually. Splitting has to happen before the order uploads. |
| Signature | Captured on the device with Sign and Confirm, then printed or emailed. |
Yes, and this is the part worth planning around. RemoteLink has an Offline Mode toggle on the login screen and in Settings. Switch it on and the rep keeps writing orders against the catalog, images, customers and stock position already downloaded to the device. A dot in the footer shows the state: green connected, red offline. AIMS360 support recommends turning it on any time the signal is weak, not only when it has gone.
What offline mode does not do is pretend. Nothing uploads, stock does not refresh, and a card cannot be charged until the device is back online. The honest version is that the selling carries on and the plumbing waits.
| Keeps working offline | Waits for a connection |
|---|---|
| Writing and editing orders | Uploading orders to AIMS360 |
| Browsing collections and style images | Refreshing or receiving live stock updates |
| Entering quantities, prepacks and line notes | Processing a credit card |
| Applying a discretionary discount | Downloading fresh data to the device |
| Splitting or duplicating an order | Uploading a style created on the device |
| Capturing a buyer signature | Order confirmation Formats 3 and 4 |
| Printing or emailing Format 1 and Format 2 confirmations | Backing the device database up to the server |
They see open to sell, calculated by the OTS template you point RemoteLink at, not a raw warehouse count. There are two ways to keep it current. Select Live OTS updates the app as the position moves in AIMS360, so a size sold by another rep changes as soon as that order is saved. The alternative is a timed refresh, and five minutes is the fastest interval available. You would run one or the other, not both.
Two limits worth stating plainly. Stock shows as a single available total rather than split by warehouse, even where the template draws on several. And with Offline Mode on, no refresh happens at all until the device reconnects.
| Open to sell | Driven by the OTS template assigned to RemoteLink, using work in progress or on-hand figures and delivery dates. |
| OTS position by date | Shows immediate availability alongside work in progress dates, so a rep can sell a delivery that has not landed. This option applies to RemoteLink only. |
| Select Live OTS | Updates the app as the open to sell position changes in AIMS360. |
| Timed refresh | The alternative to live updates. Five minutes is the shortest interval. |
| Warehouses | Several warehouses can feed the template, but the app shows one combined available figure rather than a split. |
| Short size prompt | When the requested date cannot be covered, the app names the short sizes and offers a prepack without the problem. |
| Oversell block | An upload can be blocked when items are out of stock, but it is one global setting rather than something you set per order or per style. |
Yes, with one prerequisite. Credit card processing has to be set up and active in AIMS360 first, running through authorize.net. Once it is, the Deposits tab takes an amount, a payment type and a reference. Cards already saved on the customer master appear in a list with the default preselected, and a rep can swipe a physical card with the right hardware attached.
There are two processing choices. Process Now charges the card there and then and needs internet. Save and Charge Later records the deposit for authorizing when connectivity returns, which is the trade show pattern. From version 22.05.30 the deposit posts to the AIMS360 order automatically as a pre-payment, so nobody has to capture it separately afterwards.
| Hardware | What it does |
|---|---|
| Infinea Tab M | Scanner and card reader in one housing that the iPad sits inside. Bought from IPC Mobile. Also the only route to prepack barcode scanning. |
| ID Tech mobile reader | Part IDMR-AL30133, for an iPad mini with a lightning port. |
| Older magstripe readers | No longer supported on current iPad hardware and iOS versions. |
| Card swipe on a Mac | Not available. Manual card entry only on that platform. |
Payment capture across the rest of the business runs through AIMS360 Pay, which covers card, ACH and net terms on invoices as well as deposits.
Yes, three ways: the Infinea Tab M, an Opticon Bluetooth scanner, or the iPad camera. The camera adds one style at a time. Continuous scanning, where a rep walks a rack and keeps reading tags, needs one of the Bluetooth readers, with a delay of three to five seconds between reads.
Be clear on what a scan does. It puts the style and color on the order. Quantities are still keyed on the size grid afterwards. And the barcodes have to exist first: you print them from the AIMS360 Labels for Samples report onto your sample hang tags. Prepack barcodes need the Infinea specifically, and a barcode printed by size will not scan into the app.
Scanning across the warehouse side of the business is covered on barcodes and RFID and mobile device scanning.
Yes, if you switch it on. With new customer creation enabled at company level and on that rep, the rep can create the customer, write the order and upload both in the same session. AIMS360 generates the five digit account code on import.
What it does not do is approve the account. The order arrives on Hold with the reason customer account pending approval, and that status cannot be changed from the device by design, because a new account still has to clear your credit and setup process. The bill to and ship to details the rep entered apply to that order only, so somebody still sets the standing defaults on the customer master afterwards.
Rep behavior is set on the rep's AIMS360 operator record, on a Remotelink Settings tab, alongside a set of company wide toggles. It is per rep rather than per company, so a new hire on their first road trip and a twenty year veteran do not have to be trusted with the same things.
| Discretionary discount | On or off for that rep, with a reason code required on every discount taken. This is permission to discount, not a capped percentage. |
| Price editing | Whether an edit control appears next to the price on the line. |
| Customer access | All customers, only their own, accounts with no rep assigned, or a second rep's accounts. |
| Commission changes | Whether the rep can change the commissioned rep, or write an order on another rep's behalf with a split. |
| New customers | Whether the rep can open an account during an order. |
| New styles and colors | Whether the rep can add a style, or a color to an existing style, from the device. |
| Saved cards | Whether the customer's stored cards download to that rep's iPad at all. |
| Order deletion | Whether deleting an order asks for a password first. |
Access control across the rest of AIMS360 is covered on role based access control, and rep earnings on sales rep commissions.
It imports. From version 22.03.10 an uploaded order goes straight into the AIMS360 Customer Orders module. It does not sit in a web order staging queue waiting for someone to review it and push it through. You find it by filtering the Order Source column on REMOTELINK, and the iPad order number is stored on the AIMS360 order as the third party order ID so the two can always be tied back together.
That is the difference between a feature and a connector. There is no middleware between RemoteLink and AIMS360, no sync interval to tune, no second vendor to call when an order does not appear. One provider, one contract, one support team. The rep's order lands on the same master stock record as your EDI purchase orders, your DTC channel and your B2B portal traffic, which is the only way the open to sell figure stays honest across all of them at once.
| The assumption | What is the case |
|---|---|
| A rep ordering app is a separate product you integrate | RemoteLink is a feature of AIMS360, from the same company, on one contract with one support team. |
| Orders sync on a schedule | There is no sync interval to configure. An uploaded order imports into Customer Orders directly. |
| Someone reviews orders in a staging queue first | That staging step was removed in version 22.03.10. Orders arrive as orders. |
| Deposits get captured separately in the ERP | From version 22.05.30 a RemoteLink deposit posts to the order as a pre-payment on its own. |
| Reps need an ERP license each | A rep needs an AIMS360 operator login with API access and RemoteLink access. Full ERP access is not required. |
| It works with any AIMS360 install | RemoteLink is cloud only. On-premise AIMS360 customers cannot run it. |
They do different jobs, and plenty of brands run both.
JOOR, NuORDER, RepSpark and Brandboom are buyer facing. A retailer signs in, browses your digital catalog and places the order themselves, at whatever hour suits them. That is a self service channel, and AIMS360 integrates with all four.
RemoteLink is rep facing. It is for the order written in person, with your rep across the table in a showroom or a booth, working a line plan, talking through quantities and closing it there. Different moment, different person holding the device, different thing being sold.
A brand with an active wholesale business usually wants both: the platform for accounts that reorder on their own, and the app for the appointments where somebody actively sells.
An AIMS360 side setup, then a device side install. Budget for the verification email, because the account is not active until somebody clicks the link.
RemoteLink is cloud only. On-premise AIMS360 installs cannot run it, so this is the first thing to check rather than the last.
On the salesrep record, use Create Remotelink Operator. The account needs AIMS360 API access and RemoteLink access. Full ERP access is not required for a rep who only writes orders.
On the operator's Remotelink Settings tab, decide on discretionary discount, price editing, which customers the rep can reach, commission changes, opening new accounts, adding styles and colors, and whether saved cards download to the device.
AIMS360 sends a verification email when the operator is created. The account stays inactive until somebody opens the link, which is the step most often missed on a rollout.
Set the Remotelink Settings for order defaults, split rules, confirmation format and the OTS template. Style images need a sequence number of 1 or higher or no images are sent to the device. Build Collections with a start date and the RemoteLink option ticked.
In the App Store search AIMS360 Remotelink, install it, add the company using your five digit AIMS code, sign in with the rep's credentials, and download data. The first download takes everything.
Better to know these before a rollout than during one.
It is cloud only. On-premise AIMS360 installs cannot run RemoteLink. If you are still on-premise, moving to cloud AIMS360 comes first.
It is Apple only. iPad on iPadOS 12.0 or later, and Macs on Apple silicon. There is no Android build, no Windows tablet build and no browser version.
A Mac is not a full iPad. Six things are missing there: Infinea scanner support, camera scanning, Bluetooth scanning, business card photos on bill to and ship to, signature capture on the printed confirmation, and credit card swipe.
Discount permission is not a discount ceiling. You decide who may discount and you can require a reason code. You cannot set a maximum percentage per rep.
Orders are locked after upload. An order cannot be edited from the iPad once it has gone into AIMS360, and a split has to happen on the device beforehand rather than afterwards.
Multi-currency is an edition matter. It needs the multi-currency version of AIMS360, and once an order has been placed against a customer in a given currency, that customer's currency is fixed. See multi-currency and divisions.
A style added on the device is not usable immediately. It uploads to AIMS360 for validation and comes back on the next data download, and it arrives without images.
Email goes through the iPad Mail app. Confirmations sent from RemoteLink use the native mail account configured on the device. No other mail app is supported.
Scanners and card readers are bought separately. They are third party hardware, and card processing runs through authorize.net, which has to be live in AIMS360 before a rep can take a deposit.
What brands ask before putting an order app in front of their reps.
Yes. Offline Mode is a toggle on the login screen and in Settings. With it on, a rep keeps writing orders against the catalog, images, customers and stock position already downloaded to the iPad, and a dot in the footer shows the connection state.
Uploads, stock refreshes and card processing wait for a connection. AIMS360 support recommends switching Offline Mode on any time the signal is poor, not only when it is gone.
There is none. ROE stands for Remote Order Entry and is the original name. Long-time customers and older help articles still use it, and some documentation writes the product as Remotelink or Remote Link. It is all the same iPad app.
No. From version 22.03.10 an uploaded order imports straight into the AIMS360 Customer Orders module. It does not sit in a web order staging queue waiting to be pushed through. Filter the Order Source column on REMOTELINK to find them, and the iPad order number is stored on the AIMS360 order as the third party order ID.
Yes, once credit card processing is set up and active in AIMS360, running through authorize.net. The Deposits tab takes an amount, a payment type and a reference, and cards saved on the customer master appear in a list.
Process Now charges the card immediately and needs internet. Save and Charge Later records the deposit for authorizing when connectivity returns, but the order will not upload until that charge goes through. From version 22.05.30 the deposit posts to the AIMS360 order automatically as a pre-payment.
Yes, and this is where generic distribution ordering apps struggle. Availability is shown across the size run against your OTS template, quantities are keyed on the grid, and prepacks display per style according to your settings. If the requested date cannot be covered, the app names the short sizes and suggests a prepack that fits.
They see open to sell, calculated by the OTS template RemoteLink points at, rather than a raw warehouse count. Select Live OTS updates the app as the position changes in AIMS360, so a size sold by another rep moves as soon as that order is saved. A timed refresh is the alternative, with five minutes the fastest interval.
Two limits worth knowing: stock displays as one available total rather than split by warehouse, and nothing refreshes at all while Offline Mode is on.
Yes, if you enable it at company level and on that rep. The rep creates the customer, writes the order and uploads both in one session, and AIMS360 generates the five digit account code on import.
The order arrives on Hold with the reason customer account pending approval, and that cannot be changed from the device. A new account still has to clear your own credit and setup process before the order releases.
RemoteLink is set up per company. A rep adds a company on the device using its five digit AIMS code and signs in with credentials for that company, so a rep selling more than one AIMS360 brand signs into each one rather than seeing a merged catalog.
If what you need is a single buyer-facing catalog spanning several brands, that is the job of a B2B wholesale platform, and AIMS360 integrates with the major ones.
No. It runs on iPad, on iPadOS 12.0 or later, and on Macs with Apple silicon. There is no Android build, no Windows tablet build and no browser version.
On a Mac, six things are missing compared with an iPad: Infinea scanner support, camera scanning, Bluetooth scanning, business card photos on bill to and ship to, signature capture on the printed confirmation, and credit card swipe.
For scanning: the Infinea Tab M, an Opticon Bluetooth scanner, or the iPad camera. The camera adds one style at a time, and continuous multi-scan needs one of the Bluetooth readers.
For cards: the Infinea Tab M has a reader built into the same housing, and an ID Tech mobile reader, part IDMR-AL30133, fits an iPad mini with a lightning port. Older magstripe readers are no longer supported. All of it is third party hardware bought separately.
Yes, per rep. Discretionary discount is a permission on the rep's AIMS360 operator record, and every discount taken requires a reason code that carries through to the order and the invoice.
It is permission, not a ceiling. There is no maximum percentage you can set per rep. And there is a trap: with the permission switched off, no discount is applied to that rep's orders at all, including the standing discount on the customer master.
No, and it is not meant to. Those platforms are buyer facing: a retailer logs in and places the order themselves. RemoteLink is rep facing, for the order written in person in a showroom or a booth.
Most brands with an active wholesale business run both, and AIMS360 integrates with JOOR, NuORDER, RepSpark and Brandboom.
Yes. Turn on OTS position by date on the OTS template and the app shows immediate availability alongside work in progress dates, so a rep can write against a delivery that has not landed yet. That option only applies to RemoteLink.
No. RemoteLink is cloud only. An AIMS360 account has to be on the cloud-connected system to use it, and on-premise installs cannot run the app.
Last reviewed 16 August 2026 by the AIMS360 product team.
Reviewed against the current AIMS360 RemoteLink documentation, covering offline mode, the open to sell settings, deposits and authorize.net card processing, supported scanners and card readers, per rep permissions, new customer order creation, season and division rules, Mac limitations, and direct order import into the Customer Orders module.
See RemoteLink running against your own styles, your own size grid and your own open to sell position, in a demo built around how your brand sells.
